At NURE, customer satisfaction is our priority. We take great care to ensure that every product meets our quality standards before it reaches you. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
Returns
We accept returns only for products that are:
- Damaged during delivery.
- Defective or faulty upon arrival.
- Incorrect items received due to our error.
To request a return, you must contact us within 7 days of receiving your order. The product must be unused, unopened, and in its original packaging with all labels and seals intact.
Non-Returnable Items
For hygiene and safety reasons, we do not accept returns or exchanges for:
- Opened or used skincare and haircare products.
- Products with damaged or missing original packaging.
- Items returned after the return eligibility period.
- Products purchased during clearance or promotional sales (unless damaged or incorrect).
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If your refund is approved:
- The refund will be processed within 7–10 business days.
- Refunds will be issued using the original payment method whenever possible.
- Processing times may vary depending on your payment provider or bank.
Exchanges
We offer replacements or exchanges only if the product you received is:
- Damaged.
- Defective.
- Incorrect.
If the requested replacement is unavailable, we may offer an alternative product of equal value or issue a refund.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.
To help us process your request quickly, please provide:
- Your order number.
- Clear photos of the product.
- Photos of the packaging.
- A brief description of the issue.
Return Shipping
If the return is due to our mistake (wrong, damaged, or defective product), NURE will cover the return shipping cost.
For all other approved returns, the customer may be responsible for the return shipping charges.
Order Cancellation
Orders may be cancelled before they have been processed or shipped.
Once an order has been dispatched, it cannot be cancelled and will instead be subject to our Return & Refund Policy.
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact our customer support team.
We are committed to resolving your concerns promptly and ensuring you have a smooth shopping experience with NURE.